Various skill and casino games played for a virtual currency (“Twists”) are available on GameTwist. Frequent gaming – even for a virtual currency – can turn into problematic or compulsive gaming. It is important to know the symptoms to react accordingly in case of suspected gaming addiction.

Below is a simple test you can do yourself to determine whether you have a problem with gaming:

  1. Do you leave your family alone for long periods of time to play games?
  2. Do you spend more time with gaming than you had planned or intended to, and do you neglect other tasks or responsibilities?
  3. Do you often argue with your partner because you spend so much time playing games? Do you feel like you cannot reduce the gaming or stop altogether?
  4. Do you buy Twist packs with family money that is needed for rent/mortgage payments, education, medication, food, clothing or heating?
  5. Do you feel like you need to play to spend time with people who understand you?
  6. Do you constantly think about your next game when spending time with your family, at work or at social events?
  7. Do you try to play games at work even though this could cost you your job?

If you answered “yes” to any of the questions above, we recommend acting BEFORE you develop a gaming addiction.

Many organisations offer help to get a grip on addiction problems:

  • Germany:
  • Austria:
  • Switzerland:,
  • Great Britain:
  • Spain:
  • Sweden:
  • Hungary:
  • Portugal:
  • France:
  • The Netherlands:
  • Turkey:
  • Italy:
  • Croatia:
  • Poland:

Responsible gaming is also about self-protection. That is why GameTwist offers measures to help you protect yourself from excessive gaming.

Monthly limit for Twist packs

GameTwist helps you keep an eye on your expenditure on Twist packs by giving you the chance to set a maximum amount you may spend per month. Simply send a short e-mail with your nickname and your desired limit to [email protected], and we will adjust the relevant settings for your player account. Of course, you are free to decide what your monthly limit is, and you can change it at any time.

Temporary player account block

Do you think that you spend too much time with gaming and it’s time to have a break? If so, we recommend temporarily blocking your player account. Simply send an e-mail to [email protected] to block your player account. You can have your player account blocked for a specific or an indeterminate period of time.
Please note: For your own protection, we will not reverse any restrictions on your player account within a period of seven days. Restrictions can be extended at any time.
Moreover, you can unsubscribe from our newsletter at any time by changing the settings in your player account.

Deleting a player account

You can request that your player account is deleted at any time. To request this, simply send an e-mail with your nickname and the answer to your security question to our support team: [email protected]

Advice on responsible gaming

These tips help you to keep an eye on your gaming habits and protect yourself from possible addiction:

  • The key to responsible gaming is understanding that it is just a game.
  • Never borrow money to buy Twist packs.
  • Set yourself a time limit.
  • Take regular breaks.
  • Try to maintain a balance between gaming and other activities.
  • Never play if you are stressed or depressed, if you are under the influence of drugs or if you are suffering from other problems.
  • Only purchase Twist packs with the money you have put aside for entertainment purposes – never use money intended for everyday expenses.

If you are ever in doubt, please contact us.

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