Should technical problems occur on the website or in the games – such as faulty graphics, malfunctioning interfaces or games, and inaccessible sections of the website – we recommend deleting the cookies and the cache of your internet browser. Most technical issues can be resolved this way.

If you use a different browser, we recommend installing Google Chrome or Mozilla Firefox because our games are optimised for these browsers.

Should the problem persist, our support team is available to offer assistance.

Please describe the issue in as much detail as possible and send us a screenshot that shows the problem. This enables us to assess the situation better and help you quickly.

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